O

Oracle Simphony

Active

Cloud-based restaurant management platform by Oracle. This integration enables comprehensive synchronization between Oracle Simphony and POS Hub for menu management, order injection, and advanced configuration options.

20-30 minutes

1 Region

Hard

Overview

Oracle Simphony is a cloud-based restaurant management platform that provides comprehensive POS capabilities for hospitality businesses. This integration offers seamless synchronization between your Oracle Simphony POS and POS Hub, including automated menu sync, order injection, and detailed configuration for order types, payment methods, service charges, and discounts.

Supported Regions

🇺🇸United States

Supported Features

Catalog Sync

✅

CategoriesSynchronizes menu categories and organizational structure

Supported

✅

Products & VariantsSyncs products, items, and their variants

Supported

✅

Modifier GroupsSynchronizes modifier group structure

Supported

✅

ModifiersSyncs individual modifiers and options

Supported

✅

ImagesProduct and category image synchronization

Supported

❌

Nutritional InfoNutritional information and calorie data

Not Supported

❌

Dietary InfoDietary restrictions and allergen information

Not Supported

Order Integration

✅

Order InjectionInject orders from POS Hub into POS system

Supported

✅

Receive POS OrdersReceive orders created directly in POS

Supported

Configuration

✅

Business HoursSynchronize standard operating hours

Supported

✅

Collection/Delivery HoursSeparate hours for pickup and delivery services

Supported

✅

Tax RatesTax rate configuration and synchronization

Supported

✅

Special HoursHoliday and special event hours

Supported

Legend:✅ Supported|⚠️ Partial|❌ Not Supported|🔄 Coming Soon

Onboarding

Prerequisites

Before you begin, ensure you have:

Active Oracle Simphony POS system with administrative access

Access to Oracle Simphony Reporting and Analytics portal

Valid Simphony user credentials with API access

Active POS Hub Location

Setup Guide

1

Install Oracle Simphony App

1-2 min

Install the application within your POS Hub location

1. From your POS Hub account, navigate to the Locations page
2. Select the location where you want to install the Oracle Simphony POS application
3. Click on the APPS tab and select Point of Sale
4. Locate the Oracle Simphony application and click Install

2

Connect to Oracle Simphony

3-5 min

Enter credentials and server configuration

1. Enter your Simphony username (e.g., api-user)
2. Enter your Simphony password
3. Enter your Organization Name (organization short name or code, e.g., OPN)
4. Enter your Client ID in base64 encoded format
5. Enter the Authentication Server URL (e.g., https://****-****-idm.oracleindustry.com)
6. Enter the API Endpoint URL (e.g., https://****-****.oraclecloud.com)
7. Click Connect to test and establish the connection

Ensure server URLs are entered without paths and are accessible from external networks

3

Configure Location and Revenue Center

2-3 min

Select location, revenue center, and validate employee

1. Your organization details will be displayed automatically
2. Select your Location from the dropdown menu
3. Choose the Revenue Center where you wish to receive the orders
4. Enter your Employee ID for the selected location and revenue center
5. The system will automatically validate that the employee ID exists and is valid

4

Menu Configuration

2-3 min

Select which Simphony menu to sync with POS Hub

1. Choose which Simphony menu you want to sync with POS Hub
2. Only items from this menu will be imported into your POS Hub catalog
3. The menu selection determines which items, family groups, and condiment groups will be imported

You must select a menu to enable catalog synchronization

5

Order Type Configuration

2-3 min

Map POS Hub fulfillment types to Simphony order types

1. Select the Simphony order type for delivery orders
2. Select the Simphony order type for pickup/collection orders
3. Select the Simphony order type for dine-in orders

6

Payment Configuration

1-2 min

Configure pre-paid order handling

1. Select the tender type to use for orders that are already paid through POS Hub

7

Service Charge Configuration

2-3 min

Map delivery charges and tips to Simphony service charges

1. Set Default Service Charge ID for general service charge for standard fees
2. Set Delivery Service Charge ID for specific service charge for delivery fees
3. Set Tip Service Charge ID for driver tips and gratuities

8

Discount Configuration (Optional)

1-2 min

Map POS Hub discounts to Simphony discount types

1. Select the discount type to use when processing orders with discounts from POS Hub

9

Save and Sync

5-10 min

Complete setup and perform initial synchronization

1. Click Save Progress to save your configuration at any time
2. Once you have configured at least the location, revenue center, and menu, click Sync Catalog
3. Wait for the initial menu synchronization to complete
4. After successful sync, click Close to complete the setup

Your Oracle Simphony POS is now connected and orders from marketplaces will be sent directly to your Simphony system

Configuration Details

Server Configuration

• Authentication Server URL: Must include the full domain without paths
• API Endpoint URL: Must include the full domain without paths
• Ensure both URLs are accessible from external networks

Organization Configuration

• Organization Name: Your organization's short name or code as registered in Simphony
• Client ID: Must be in base64 encoded format
• Employee ID: Must be valid for the selected location and revenue center

Service Charges

Configure specific service charge IDs for:

• General service charges (standard fees)
• Delivery-specific charges
• Tips and gratuities

Troubleshooting